Cookie Policy
When you visit the CIAO Assist website, cookies are placed on your computer.
What are cookies?
Cookies are small text files that a website places on your computer, tablet or smartphone. They remember, for example, your preferences, or help us understand how visitors use our site.
Your choice
On your first visit, we ask for your consent. As long as you make no choice or if you refuse, we place no cookies for statistics or marketing. Only the strictly necessary cookie that remembers your choice is stored.
You can review your choice at any time: adjust cookie preferences. If you withdraw your consent, we will remove the relevant cookies.
Which cookies do we use?
Necessary — always active
This cookie is needed to respect your cookie choice. Without this cookie, we would have to ask again on every page visit.
| Name | Purpose | Retention period | Placed by |
|---|---|---|---|
| ciao_cookietoestemming | Remembers whether you have accepted or declined cookies | 6 months | CIAO Assist |
Statistics — only after your consent
With Google Analytics, we measure how many people visit our site and which pages they find useful. This lets us know, for example, whether our error code guide is actually being read. We use this data in aggregated form.
| Name | Purpose | Retention period | Placed by |
|---|---|---|---|
| _ga | Distinguishes visitors from one another | 2 years | |
| _ga_47MPE7YD52 | Keeps track of session status | 2 years | |
| _gid | Distinguishes visitors from one another (not always used) | 24 hours |
Marketing — only after your consent
These cookies show us which ads or searches bring visitors to our site, and help us follow up your request in our customer management system (HubSpot). This lets us know what information you were looking for when you contacted us.
| Name | Purpose | Retention period | Placed by |
|---|---|---|---|
| _gcl_au | Measures whether an ad click led to a request | 90 days | Google Ads |
| hubspotutk | Links your form submission to your visit | 6 months | HubSpot |
| __hstc | Records first and last visit | 6 months | HubSpot |
| __hssc | Keeps track of the current session | 30 minutes | HubSpot |
| __hssrc | Determines whether you started a new session | Session | HubSpot |
Transfer outside the EU
Google and HubSpot are based in the United States. When you give consent, your data may be transferred there. Both parties are certified under the EU-US Data Privacy Framework. Your HubSpot data is stored on servers within the European Union.
Forms
When you fill in a form on our site, we process the data you provide yourself in order to handle your request. This is done on the basis of your explicit consent and is separate from cookies: you can submit a form even without cookie consent. You can read more about this in our privacy policy.
Managing cookies via your browser
In addition to our own choice tool, you can also block or delete cookies via your browser settings (Chrome, Firefox, Edge or Safari). Please note that blocking all cookies may disrupt the functioning of this and other websites.
Questions or complaints
If you have questions about this cookie policy or wish to exercise your rights, please contact us. You also have the right to lodge a complaint with the Data Protection Authority (Drukpersstraat 35, 1000 Brussels).
Contact details
MBSS NV | Impestraat 23 bus 3, 9420 Erpe-Mere | info@ciao-assist.be | +32 (0)53 76 78 78